Refund Policy

1. Introduction

This Refund Policy outlines the guidelines and procedures for requesting refunds for courses and services purchased on our educational platform. We strive to ensure your satisfaction with our products and services while maintaining fair business practices.

2. Refund Policy for Courses

2.1 Paid Courses

For full-priced paid courses, we offer a 7-day refund window from the date of purchase, subject to the following conditions:

• Refund requests must be submitted within 7 days of the purchase date
• A 10% processing fee will be deducted from the refund amount
• Refunds will be credited to the original payment method
• Access to the course content will be revoked upon refund approval

2.2 Discounted Courses

Courses purchased at a discounted price are not eligible for refunds. By purchasing a discounted course, you acknowledge and agree to this no-refund policy.

2.3 Free Courses

Free courses and educational materials are provided as-is with no refund applicable, as no payment has been made.

3. Refund Policy for Services

For consulting services, custom development, or other professional services:

• The refund policy for services is governed by the specific agreement made with the client at the project's commencement
• Terms of the refund policy will be clearly outlined in the service agreement or contract
• In the absence of specific refund terms in the agreement, our standard policy is that payments for services rendered are non-refundable

4. How to Request a Refund

To request a refund for an eligible purchase:

• Email our support team with your request along with your order id and transaction id at support@greynext.com

We aim to process all refund requests within 5-7 business days of receiving them.

5. Refund Denials

A refund request may be denied under the following circumstances:

• The refund request is made after the 7-day refund window
• The course was purchased at a discounted price
• There is evidence of abuse of our refund policy
• The course content has been downloaded, copied, or otherwise misused
• The service agreement specifically excludes refunds

6. Payment Processing Times

After a refund is approved, please allow for the following processing times:

• Credit/Debit Card refunds: 5-10 business days
• Bank transfers: 5-7 business days
• Digital payment platforms (PayPal, etc.): 3-5 business days

Please note that while we process refunds promptly, the actual time for funds to appear in your account depends on your financial institution or payment provider.

7. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our offerings or business practices. We will notify users of any significant changes by posting the updated policy on our website with a revised "Last Updated" date.

8. Contact Information

If you have questions or concerns about our Refund Policy, please contact us at: