Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our educational platform. We are committed to ensuring the privacy and security of your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide to Us

When you register an account or use our services, we may collect:

• Personal identification information (name, email address, phone number)
• Profile information (display name, profile picture)
• Country and location information
• Payment information when purchasing premium content
• Communications you send to us

2.2 Information We Collect Automatically

When you use our platform, we automatically collect:

• Usage Data: Information about your interactions with our platform (resources accessed, videos watched, time spent on pages)
• Device Information: Browser type, operating system, device type, IP address
• Session Data: Login times, session duration, features used
• Technical Identifiers: User ID, timestamps of interactions

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Our Services: To deliver educational content, manage your account, and process transactions
• Improving Our Platform: To analyze usage patterns and enhance user experience
• Personalization: To recommend relevant content based on your interests and preferences
• Communications: To send service updates, educational resources, and promotional materials
• Security: To protect our platform and users from fraudulent activities
• Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: Improving our services, ensuring platform security, and business analytics
• Consent: Where you have explicitly agreed to the processing of your data
• Legal Obligation: Compliance with laws and regulations

5. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Third parties that help us operate our platform (payment processors, cloud storage providers, analytics services)
• Firebase: We use Google Firebase for authentication, database, and analytics
• Legal Entities: When required by law, court order, or governmental authority

6. Data Storage and Security

• Your data is primarily stored on secure cloud servers operated by Google Firebase
• We implement appropriate technical and organizational measures to protect your information
• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected

7. Your Rights Under GDPR

As a user, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Safeguards against purely automated decisions

To exercise these rights, please contact us using the details provided in Section 11.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience and collect usage information. These include:

• Essential Cookies: Necessary for the platform to function
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant content based on your interests

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

12. Complaint Resolution

If you have an unresolved privacy or data concern that we have not addressed satisfactorily, please email to our legal department: legal@greynext.com .